Zeno AI Social App Privacy Policy
Effective Date: Upon Official Release
This Privacy Policy (hereinafter referred to as the “Policy”) is formulated by Lanzhou Xuyan Technology Co.Ltd. (“we”, “us”, or “our”). This Policy is a legally binding agreement between you (“user”, “you”) and us, applicable to your access to and use of the Zeno AI Social application (the “App”) and all related services, websites, and functional features operated by us (collectively the “Services”).
This Policy is originally written in English (US). For user convenience, we may provide translated versions. In the event of any inconsistency between a translated version and the original English version, the English version shall prevail.
Please read this Policy carefully. It clearly explains how we collect, store, use, disclose and protect your personal data. By registering, accessing or using our Services, you fully acknowledge and agree to the terms of this Policy, and explicitly consent to our processing of your personal information as set forth herein. If you do not agree with this Policy, you must not access or use the App and our Services.
We reserve the right to update and revise this Policy from time to time. We will post the latest version within the App and on our official page. Your continued use of the Services after updates constitute your acceptance of the revised Policy.
Policy Summary
This Policy covers the following core privacy matters to protect your legitimate rights and interests:
1. Personal information we collect
2. How we use your personal information
3. Circumstances of information sharing and disclosure
4. Data security protection measures
5. Your legal rights regarding personal data
6. Cookies and similar tracking technologies
7. Minor user protection rules
8. Policy revision mechanism
9. Contact and complaint channels
Full Legal Terms
We fully understand the importance of personal data security to social platform users. This Policy is formulated to standardize our collection and processing of your personal information. This Policy shall be read and used in conjunction with our Terms of Service. Your use of our Services confirms your voluntary acceptance of all data processing rules stipulated in this Policy.
1. Personal Information We Collect
We only collect necessary personal information for the normal operation of platform services. All collected data complies with the principles of legality, legitimacy and necessity. The information we collect is divided into the following categories:
1.1 Information You Voluntarily Provide
Third-party login information: When you register or log in through third-party authorized accounts including Apple ID, Google and Facebook, we will obtain your social platform nickname, profile avatar and unique user ID to create and bind your Zeno account.
Binding information: You may voluntarily bind your phone number and set an independent account password. This operation is not mandatory. The bound phone number is only used for account password retrieval, identity verification and secure login.
Service feedback information: When you submit consultation, feedback, complaint and rights application to our customer service team, we will collect the text content, contact information and related screenshots you provide to solve your problem efficiently.
1.2 Information Automatically Collected During Service Use
Device information: We automatically collect basic device data when you use the App, including application version, device model, unique device ID, device operating system and running memory status, to adapt to device compatibility and fix technical failures.
Usage behavior information: We record your interactive behaviors on the platform, including your AI matching preferences, chat interaction frequency, service usage duration, function operation records and community browsing behaviors, to optimize personalized service experience.
Location information: You may choose to enable the location permission to match nearby users. Location collection is completely voluntary. You can turn off the location permission in the App settings at any time, and we will stop collecting your location data immediately after closing.
Payment and transaction information: When you purchase platform premium functions and virtual items, we will collect your payment name, contact email and transaction records (including purchase time, product type and consumption amount) to verify transaction validity and protect your asset security. We will never collect your bank card number, payment account password, security code and other sensitive financial information.
Interactive content information: To maintain a healthy and civilized community atmosphere, we will collect and monitor chat content and community message content sent by users, to block illegal, abusive and inappropriate information and avoid community chaos.
Contact and communication records: When you contact our official support team, we will record your feedback content, contact email and IP address to track and process your demands. You authorize us to retain valid communication records and user complaint records.
1.3 Information Collected From Third Parties
We may obtain your public information from third-party authorized channels, user sharing behaviors and third-party service functions embedded in the platform. All third-party data acquisition complies with legal specifications. The data processing of third-party platforms shall be subject to their independent privacy policies, and we will not be liable for third-party data behaviors.
2. How We Use Your Personal Information
All personal data we collect will only be used for the following legitimate service purposes, and will not be used for unauthorized commercial or illegal purposes:
1. Complete account registration, identity verification and secure login, and maintain the normal use of your account;
2. Record your usage preferences, avoid repeated information input, and provide personalized AI matching and social services;
3. Operate, maintain, optimize and upgrade platform functions, test new products and new features, and improve service quality;
4. Analyze platform operation data, count user activity indicators, and diagnose and repair technical bugs and system failures;
5. Carry out official platform activities, preferential welfare and interactive events, and ensure the normal development of activities;
6. Identify user violation behaviors, implement platform rules, and maintain community security and order;
7. Respond to user requests such as information modification, account cancellation and rights consultation;
8. Comply with national laws and regulatory requirements, and protect the legitimate rights and interests of users and our platform;
9. Process data based on your independent consent, and you have the right to withdraw authorization at any time. Withdrawing consent will not affect the legality of previous data processing behaviors.
3. Information Sharing and Disclosure
We will never sell or rent your personal information to third parties for commercial profits. We only share your data in the following necessary scenarios, and all cooperative third parties have signed strict data confidentiality agreements:
3.1 Service cooperation sharing: We may share anonymized and aggregated data with third-party service providers (including Google, Apple, Facebook) for system crash analysis, service performance optimization, in-app payment processing, risk anti-fraud and refund service processing. All third parties are prohibited from using or disclosing your personal information beyond the scope of authorized services.
3.2 Legal mandatory disclosure: We may disclose your personal information to judicial organs, law enforcement agencies and government departments in accordance with legal requirements, court orders and judicial procedures. We may also disclose relevant data to protect the legitimate rights, property and safety of the platform, users and the public interest.
3.3 Business restructuring disclosure: In the event of business transfer, merger, acquisition, reorganization or joint venture, we may transfer user data to the new business subject, and the new subject shall continue to undertake privacy protection obligations in accordance with this Policy.
4. Data Security Protection
4.1 Platform Security Measures
We adopt industry-standard security technologies including firewall protection, encrypted transmission and secure server storage to protect your personal data from loss, leakage, tampering and unauthorized access. Our technical team regularly maintains and upgrades the system to ensure data security.
Nevertheless, no Internet platform can achieve absolute security. We cannot completely eliminate risks such as hacker attacks, system vulnerabilities and network transmission failures. You acknowledge that your data transmission and network use have objective security risks.
4.2 User Security Obligations
You shall properly keep your account password and personal login information, and shall not disclose or share your account with any third party. You shall log out of your account in time after use. All account security risks and information leakage losses caused by your improper operation shall be borne by you.
5. Your Legal Rights
In accordance with GDPR, CCPA and local data protection laws, you enjoy the following complete personal data rights. You can exercise your rights by modifying account settings or contacting our official email: fixelallahdds6jk@gmail.com
5.1 Right of Access and Data Portability
You can view, query and browse your personal profile and usage data in the App at any time. You may contact us to obtain a portable copy of your personal data for your own storage and migration. We may charge a reasonable service fee or refuse excessive repetitive requests in accordance with laws.
5.2 Right of Correction
If your personal information displayed on the platform is inaccurate or incomplete, you can modify and update it through the account settings page. You may also contact our customer service to correct wrong data, and we will complete the correction within a legal and reasonable time limit.
5.3 Right of Deletion
You have the right to request us to delete your personal information if we process your data without consent, violate legal provisions or no longer need the data for service purposes. After receiving your request, we will delete or anonymize your data in accordance with laws. We may retain partial data to comply with legal obligations and platform rule protection needs.
5.4 Right of Account Cancellation
You can apply for account cancellation independently through the App. The cancellation path is: App Settings > Account & Security > Delete Account.
After you confirm the deletion application and complete identity verification, you will have a 30-day cooling-off period. If you log in again during the cooling-off period, the cancellation application will be automatically cancelled. After the cooling-off period expires, your account, virtual assets, friend relationships and usage records will be deleted or anonymized within 30 days, except for data that must be retained for legal compliance, security, anti-fraud, or dispute resolution purposes.
Restrictions on independent cancellation: If your account involves platform guild management or related institutional permissions, you cannot cancel your account independently. Please contact official customer service for manual processing.
After account cancellation, we will disassociate all personal identification information. We may retain partial anonymous log data for legal compliance and risk prevention, which will no longer be associated with your personal account.
5.5 Right to Withdraw Authorization
You can independently manage the scope of platform permissions in device settings, including turning off location, notification and other permissions, and withdraw your data authorization at any time. Withdrawing authorization will cause corresponding service functions to be unavailable, and will not affect the legality of previous data processing.
5.6 Request Response Rules
We will verify your identity after receiving your rights application, and respond and handle it within the time limit stipulated by laws. We have the right to refuse requests that endanger the rights of others, involve excessive technical costs, violate legal regulations or fail identity verification.
6. Cookies and Tracking Technologies
We use Cookies and similar technical tools to record user preferences, optimize page display and improve service experience. Cookies are small text files stored on your device, which help the platform remember your operation habits and reduce repeated operations.
You can control and disable Cookies functions through device browser and App settings. Disabling Cookies may cause partial platform functions to be unavailable or affect your user experience.
We may access third-party statistical tools to analyze product usage data. The data processing of third-party tools is subject to their independent privacy policies.
7. Minor Protection
Our platform services are strictly limited to users aged 18 and above, and minors are prohibited from registration and use.
We will not intentionally collect personal information of minors without verifiable guardian consent. If you are a guardian and find that your minor child has registered and used our platform and provided personal information, please contact us in a timely manner, and we will delete the relevant data permanently.
8. Policy Revision and Update
We may update this Privacy Policy irregularly due to legal policy adjustments and product service upgrades. The updated Policy will be published on the App and official page, with the latest effective date marked. Your continued use of the Services after the update constitutes acceptance of the revised Policy.
9. Contact Information
If you have any questions, suggestions, complaints or personal data rights applications regarding this Privacy Policy, please contact us via official email:
Email: fixelallahdds6jk@gmail.com